Tips to Help You Protect Your Information

Each year scam artists and identity thieves steal billions of dollars from unsuspecting consumers. These criminals use the phone, email, text messaging, postal mail and the internet to steal your information or trick you into handing over your money.


Protecting your account(s) is top priority at KEMBA Financial Credit Union, and we want to offer some quick tips to help you make sure your information stays safe and secure.


  • Be cautious of, and don‘t respond to urgent, upsetting, or exciting emails requesting personal information. For example, many scammers will ask you to purchase gift cards and provide them the codes on the back of the cards. If requested, do not do this. It is a scam.
  • Do not provide details via SMS text message if someone claiming to be from KEMBA requests confidential information. These types of attacks are a great way for hackers to gather sensitive information such as account credentials, which can later be used to take over your personal account(s).
  • Review your account statements closely and report any suspicious activity to us so we can investigate.
  • If you have online access, monitor your accounts frequently. That assures you’ll notice unauthorized transactions promptly and can take steps to prevent additional fraudulent transactions.
  • Change your online and mobile banking passwords every three to six months. Experts recommend using passwords with a combination of letters (upper and lowercase), numbers, and symbols. Avoid using personal identifiers such as your mother’s maiden name or your pet’s name in the password.
  • Never throw personal documents, such as monthly statements, in the trash or recycling bin without shredding them first.


In addition, KEMBA’s Learning Station provides resources to help you protect your information. Click here to for more information.


As a reminder, KEMBA will never ask for your account number or password in an unsolicited email or phone call.

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