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a better, safer way to pay.

Google Pay

Google Pay FAQs

 

What is Google Pay?

Google Pay™ is the new way to pay with your smartphone, offering simplicity, security and choice. Simply unlock your phone and place it near a contactless terminal, and your payment is complete.

 

What do I need to get started with Google Pay?
Google™ Account
Google Pay App

 

How do I set up Google Pay?

Download the Google Pay app from the Google Play™ store or the App Store. If your KEMBA Financial Credit Union card is already linked to your Google Account, you can simply add it to the Google Pay app by confirming a few details.

 

How do I pay with Google Pay?
1. Unlock your device (no need to open the app).
2. Hold the back of your device near a contactless payment terminal.
3. Your phone will beep or vibrate, and you’ll receive a confirmation on-screen letting you know the payment was made.

 

Which KEMBA cards can I use with Google Pay?

You can use consumer and business debit and credit cards with Google Pay.

 

How do I change my default card to my KEMBA Financial Credit Union card?

The first card you add to Google Pay will automatically become your default card. To change your default, do the following:
1.Open Google Pay.
2.Tap on your preferred card to get the “back of card” view.
3.Select “Set as default card”.

 

How do I replace an old KEMBA card with my new card on Google Pay?

You’ll delete your old card from Google Pay and add your new one. To do this, do the following:
1.Open Google Pay.
2.Select the card you want to delete to get to the “back of card” view.
3.Select “Remove card”.
4.To add the new card, simply press the “+” symbol and follow the step-by-step instructions.

 

Are my payments safe with Google Pay?

Yes. When you use Google Pay, your KEMBA card number isn’t stored on your phone or given to the merchant. A unique virtual account number is created specifically for that card on that device.

 

How are my privacy and personal information protected?

Since Google Pay doesn’t store your credit or debit card number on the device, you never reveal your name, card number or security code to merchants.

 

Am I able to opt out of Google Pay at any time?

Adding your credit or debit cards to Google Pay is your choice; you can add and remove cards when needed.

 

Which merchants are participating?

Google Pay is accepted by millions of stores across the United States and online. Stores include McDonalds®, Best Buy®, Walgreens® and many, many more.

 

Is Google Pay free?

Yes. Be aware that message and data rates may apply, depending on your data plan.

 

Where can I get more information on Google Pay?

More information is available at pay.google.com/about.

Google, Google Pay, and Google Play are trademarks of Google, Inc. registered in the US and other countries.

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