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The reviews are in...



We could spend time talking about ways we help people, but we'd rather have our members tell you about their experiences first-hand. See how KEMBA Financial Credit Union has empowered people to make positive financial changes. And if you have a story to share, please use the form below to tell us!

What do you think of KEMBA?

Let us know about your journey and how we've helped along the way.

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See what others are saying about their KEMBA experience.


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Brandi Sargent
I am fortunate enough to have had Shelby serve me through the teller machines several times now. Shelby is always friendly, efficient and helpful. She goes above and beyond and is always cheerful. I truly appreciate her excellent customer service. Thank you!
Craig Scarpitti
I just wanted to give a special thank you to Jessica at the Westerville branch. She went above and beyond helping me rollover and combine CD's that were due. Another instance, my identity was stolen, and was helped on what steps to take. She is always helpful in answering any banking questions or concerns. Her professionalism with customers is always noticed.
Michael Shrigley
My wife and I are members and we do our transactions at your Westerville branch drive-thru. And while I don't usually send comments to businesses regarding their employees, I wanted to give a shout-out to Melissa (Hilliard comes up on the screen with her name). She has assisted us several times and she has the best personality and attitude of any customer service rep anywhere. (No disrespect to any of your other tellers as they are all good but Melissa stands out). She always has a smile, asks how we are and genuinely cares about helping us. I retired from a customer service position in June and hope that the service I provided was on par with hers. I know from experience that most times you hear about the negative and not much about the positive. Just wanted to share our appreciation.
Sherie Nelis
Recently, I received help from an awesome Kemba member named Keena. He gave me the assistance I needed in understanding how Zelle (transferring money) worked. He was very patient and did not make me feel stupid. He was very polite and reassuring. This associate deserves a pat on the back! Thank you Keena! (I hope I spelled your name correctly)
Rose Frimpong
I will like to take this opportunity to thank all KEMBA financial credit union team for making my birthday special, You are exceptional and i am grateful to be a member of this wonderful union, God bless you all.

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