My customer has been trying to locate his auto title for over a year. With much frustration and without much success, we finally reached out to Tia in Customer Service, and she was amazing. Not only did she help our customer find his loan, she also reached out to the loan department to help us track down the title! She reached out to me during a lengthy hold to make sure I knew she was still working on my case. In addition, she reached back out to both me and the customer when she had a resolution. I appreciate her hard work and dedication so much!