As of April 23, 2021
The Whitehall and Gahanna Branches are closed for teller transactions.
KITs remain available to you via the drive-thrus, and Member Service Representatives are available to assist you inside the lobbies. Should you wish to schedule an appointment please call your preferred branch as listed below, although no appointment is required. If you need an official check or coin service, our concierge located inside the lobby will be available to assist you.
We sincerely apologize for any inconvenience, but want to assure you that KEMBA remains available to help with all of your banking needs. Below are several options for you to access and manage your accounts.
Monday – Thursday: 8am – 5:30pm
Friday: 8am – 6pm
Saturday: 8am – 1pm
*Please note, we’re experiencing longer than normal wait times in our drive thru lanes
Monday – Thursday: 9am – 5pm
Friday: 9am – 6pm
Saturday: 9am – 1pm
*Please note that you will be asked to wear a mask and adhere to COVID-19 safety procedures while inside the KEMBA branch.
KEMBA remains dedicated to helping our members and associates, and we appreciate your understanding and flexibility during this time.
Please stay safe, and as always, thank you for being a member.
Although it’s not required, please call your preferred branch if you’d like to schedule an appointment:
For the most recent information regarding COVID-19, please visit our updates page by clicking here. Likewise, we will send email updates as more information is available; please ensure your contact information is up-to-date.
The state of Ohio issued a mandate regarding the use of masks in public places to slow the spread of the coronavirus. This has, in turn, affected the requirement for mask usage in our branches. As of 6:00pm on July 23, members and visitors will now be required to wear a mask upon entering any branch lobby.
For your convenience, single-use masks will be available at each branch. KEMBA will be following the same exceptions to wearing a mask as listed by Ohio and local mandates, which include any medical or behavioral condition or disability, children under 10 years of age, or communicating with someone who is hearing-impaired. As provided by the Ohio Department of Health, the mandate for masks does not apply when:
To review the full mandate and for state updates, please visit coronavirus.ohio.gov.
KEMBA will continue with additional precautions including temperature checks and questions regarding potential exposure prior to entry, as well as requiring social distancing while at the branch.