Current Branch Operations

As of April 08, 2020


During this uncertain time, the safety and welfare of our members, associates, and the communities we serve remain our top priority. Given the CDC and government recommendations on slowing the spread of the COVID-19 outbreak, branch lobbies are closed; however, you can still arrange appointments in branches with a Member Service Representative for a number of our products and services. As always, we want to reassure you that KEMBA stands ready to assist you, our member-owners, as well as the communities we serve. Your money and accounts remain safe, secure, and accessible.


While our lobbies remain closed until further notice, we’re still here to serve you in the following ways:


  • Branch Drive-Thrus are open:
    Monday – Thursday: 8am – 5:30pm
    Friday: 8am – 6pm
    Saturday: 8am – 1pm
    Walk-ups are welcome!


  • Meetings with Member Service Representatives are available by appointment only*
    Monday – Friday: 10am – 4pm
    Saturday: 9am – 12pm


The following services are available:
-Select Loan Closings
-Signature Guarantees & Notary Services
-Safe Deposit Box Access
-New Business Accounts
-Select Business Services, such as: cash deposits and change orders
-Please contact your branch in advance for large cash withdrawal needs.


*To schedule an appointment – call your local branch:


Bellefontaine 937.595.0933
Clintonville 614.528.4460
Gahanna 614.528.4461
Grove City 614.528.4462
Hilliard 614.528.4463
Pickerington 614.528.4464
Powell 614.528.4465
Reynoldsburg 614.528.4466
Westerville 614.528.4467
Whitehall 614.528.4468


Please note, for the safety of all members and associates you will be asked health screening questions before you’re able to make an appointment.


  • To easily locate information and services, please use this quick reference guide. Please click the image for a larger version. For the most recent information on the Financial Relief Solutions available to you, please click here.




  • Online Banking 24/7: Access and manage accounts, contact us via our secure email messaging system, and more.


  • Mobile Banking 24/7: Access accounts, virtually deposit checks, and more.


  • Instant Access: Manage your accounts via phone, 800.282.6420, option 1.


  • Online Loan Application 24/7


  • Instantly Issued Debit & Credit Cards: Cards can be requested in advance and picked up via branch drive-thrus. Otherwise they will be mailed to the address on file.


  • Drop box transactions will be processed throughout the day during business hours.


  • ATMs


For the most recent information regarding COVID-19, please visit our updates page by clicking here. Likewise, we will send email updates as more information is available; please ensure your contact information is up-to-date.


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