Current Branch Operations

As of April 23, 2021

All KEMBA Shared Branching is currently unavailable for non-members. We apologize for any inconvenience. 

March 24, 2021


The Whitehall and Gahanna Branches are closed for teller transactions. 


KITs remain available to you via the drive-thrus, and Member Service Representatives are available to assist you inside the lobbies. Should you wish to schedule an appointment please call your preferred branch as listed below, although no appointment is required.  If you need an official check or coin service, our concierge located inside the lobby will be available to assist you.


We sincerely apologize for any inconvenience, but want to assure you that KEMBA remains available to help with all of your banking needs. Below are several options for you to access and manage your accounts.


  • Branch drive-thru hours for teller transactions via KITs (click here for details on services available)

Monday – Thursday: 8am – 5:30pm
Friday: 8am – 6pm
Saturday: 8am – 1pm
*Please note, we’re experiencing longer than normal wait times in our drive thru lanes

  • Lobby Service with a Member Service Representative

Monday – Thursday: 9am – 5pm
Friday: 9am – 6pm
Saturday:  9am – 1pm
*Please note that you will be asked to wear a mask and adhere to COVID-19 safety procedures while inside the KEMBA branch.

  • Online Banking:  Access and manage accounts 24/7, contact us via our secure email messaging system, and more.
  • Mobile Banking:  Access accounts 24/7, virtually deposit checks, and more with your KEMBAgo app.
  • Instant Access:  Manage your accounts 24/7 via phone, 800.282.6420, option 1.
  • Online Loan Application 24/7 at
  • ATMs: Accept deposits for 24/7 convenience


KEMBA remains dedicated to helping our members and associates, and we appreciate your understanding and flexibility during this time.


Please stay safe, and as always, thank you for being a member.


Although it’s not required, please call your preferred branch if you’d like to schedule an appointment:


Bellefontaine 937.595.0933
Clintonville 614.528.4460
Gahanna 614.528.4461
Grove City 614.528.4462
Hilliard 614.528.4463
Pickerington 614.528.4464
Powell 614.528.4465
Reynoldsburg 614.528.4466
Westerville 614.528.4467
Whitehall 614.528.4468




  • To easily locate information and services, please use this quick reference guide. Please click the image for a larger version. For the most recent information on the Financial Relief Solutions available to you, please click here.



For the most recent information regarding COVID-19, please visit our updates page by clicking here. Likewise, we will send email updates as more information is available; please ensure your contact information is up-to-date.



July 23, 2020


The state of Ohio issued a mandate regarding the use of masks in public places to slow the spread of the coronavirus. This has, in turn, affected the requirement for mask usage in our branches. As of 6:00pm on July 23, members and visitors will now be required to wear a mask upon entering any branch lobby.


For your convenience, single-use masks will be available at each branch. KEMBA will be following the same exceptions to wearing a mask as listed by Ohio and local mandates, which include any medical or behavioral condition or disability, children under 10 years of age, or communicating with someone who is hearing-impaired. As provided by the Ohio Department of Health, the mandate for masks does not apply when:

  • The individual is under ten years of age;
  • A medical condition, including those with respiratory conditions that restrict breathing, mental health conditions, or disability contraindicates the wearing of a facial covering;
  • The individual is communicating or seeking to communicate with someone who is hearing-impaired or has another disability, where the ability to see the mouth is essential for communication;
  • The individual is alone in an enclosed space, such as an office, and which space is not intended for use or access by the public;
  • The individual is actively engaged in exercise in a gym or indoor facility so long as six or more feet of separation between individuals exists;
  • The individual is actively participating in athletic practice, scrimmage, or competition that is permitted under a separate Department of Health order;
  • The individual is actively engaged in a public safety capacity, including but not limited to law enforcement, firefighters or emergency medical personnel;
  • The individual is seated and actively consuming food or beverage in a restaurant or bar;
  • Facial coverings are prohibited by law or regulation;
  • Facial coverings are in violation of documented industry standards;
  • Facial coverings are in violation of a business’s documented safety policies;
  • Individual is actively participating in broadcast communications; or m. Individual is an officiant of a religious services.


To review the full mandate and for state updates, please visit


KEMBA will continue with additional precautions including temperature checks and questions regarding potential exposure prior to entry, as well as requiring social distancing while at the branch.

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