Current Branch Operations

As of May 20, 2022

2022 Branch Construction

The Whitehall Branch Lobby Construction has completed! We are excited to welcome you back into our newly redesigned lobby!


The Westerville and Grove City Branch Lobbies are currently under construction, and during this time the lobby teller lines are currently closed; however, KITs will be available via the drive-thru for teller transactions and MSRs remain in the branch to assist you.


We apologize for any inconvenience, but are excited for what our construction projects will bring to the branches. Not only will we be installing new KITs inside the branch lobbies, but we are giving each branch a full redesign for an overall improved banking experience for you. In the coming months, you can look forward to a new functional and spacious lobby, and we appreciate your patience while construction is ongoing.

Click here for FAQs and more helpful information regarding the KIT experience. Thank you for your trust in KEMBA as we continue to evolve and introduce improvements to better serve you, our valued members.


May 2021

We are excited to announce that effective June 2nd KEMBA will be updating our COVID-19 branch protocols to comply with the new state order, which includes lifting the current mask mandate and other public health restrictions. KEMBA will no longer require vaccinated guests to wear masks while inside the branches.

  • Branches will resume full capacity and temperature checks are no longer required
  • Shared Branching will be available again, with service for non-KEMBA members in the lobby
  • Virtual and in-person appointments are still encouraged, which can be made here

The health & safety of our associates and members remains our top priority, as we continue to adjust to our changing environment. You will continue to see plexiglass dividers inside the branches, and we will continue our ongoing electrostatic deep cleaning protocols. Additionally, please note that our public coffee stations, restrooms and computer stations will remain closed until further notice.

If you are not feeling well, or still do not wish to visit one of our branch lobbies, you can still bank with confidence using the following methods:

  • Branch drive-thru hours for teller transactions via KITs (click here for details on services available)

Monday – Thursday: 8am – 5:30pm
Friday: 8am – 6pm
Saturday: 8am – 1pm

  • Digital Banking:  Access and manage accounts 24/7, contact us via our secure email messaging system, and more.
  • Mobile Banking:  Access accounts 24/7, virtually deposit checks, and more with your KEMBAgo app.
  • Instant Access:  Manage your accounts 24/7 via phone, 800.282.6420, option 1.
  • Online Loan Application 24/7 at
  • ATMs: Accept deposits for 24/7 convenience
  • Schedule an appointment: Book a virtual appointment over the phone or video to talk with a representative. Or you can call your preferred branch to schedule.
Bellefontaine 937.595.0933
Clintonville 614.528.4460
Gahanna 614.528.4461
Grove City 614.528.4462
Hilliard 614.528.4463
Pickerington 614.528.4464
Powell 614.528.4465
Reynoldsburg 614.528.4466
Westerville 614.528.4467
Whitehall 614.528.4468
  • To easily locate information and services, please use this quick reference guide. Please click the image for a larger version. For the most recent information on the Financial Relief Solutions available to you, please click here.

For the most recent information regarding COVID-19, please visit our updates page by clicking here.


July 2020

The state of Ohio issued a mandate regarding the use of masks in public places to slow the spread of the coronavirus. This has, in turn, affected the requirement for mask usage in our branches. As of 6:00pm on July 23, members and visitors will now be required to wear a mask upon entering any branch lobby.

For your convenience, single-use masks will be available at each branch. KEMBA will be following the same exceptions to wearing a mask as listed by Ohio and local mandates, which include any medical or behavioral condition or disability, children under 10 years of age, or communicating with someone who is hearing-impaired. As provided by the Ohio Department of Health, the mandate for masks does not apply when:

  • The individual is under ten years of age;
  • A medical condition, including those with respiratory conditions that restrict breathing, mental health conditions, or disability contraindicates the wearing of a facial covering;
  • The individual is communicating or seeking to communicate with someone who is hearing-impaired or has another disability, where the ability to see the mouth is essential for communication;
  • The individual is alone in an enclosed space, such as an office, and which space is not intended for use or access by the public;
  • The individual is actively engaged in exercise in a gym or indoor facility so long as six or more feet of separation between individuals exists;
  • The individual is actively participating in athletic practice, scrimmage, or competition that is permitted under a separate Department of Health order;
  • The individual is actively engaged in a public safety capacity, including but not limited to law enforcement, firefighters or emergency medical personnel;
  • The individual is seated and actively consuming food or beverage in a restaurant or bar;
  • Facial coverings are prohibited by law or regulation;
  • Facial coverings are in violation of documented industry standards;
  • Facial coverings are in violation of a business’s documented safety policies;
  • Individual is actively participating in broadcast communications; or m. Individual is an officiant of a religious services.

To review the full mandate and for state updates, please visit

KEMBA will continue with additional precautions including temperature checks and questions regarding potential exposure prior to entry, as well as requiring social distancing while at the branch.

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