With all the developing news surrounding COVID-19, it can feel overwhelming and stressful. I want to reassure you that KEMBA stands ready to assist our member-owners, as well as the communities we serve, and your money and accounts will remain safe, secure, and accessible. Please check this page regularly for updates regarding our services and operations. We will be posting information, tips, and resources as events continue to evolve. Please stay safe, and as always, thank you for being a member.
To further protect the health and welfare of our members and associates during the COVID-19 resurgence, we’ve made the decision to limit access to our branch lobbies effective Monday, August 3, 2020 until further notice. Member Service Representatives will be available by appointment only, and teller transactions can be completed in the drive-thru.
Below are more details while the limited lobby access is in effect:
Please note, for the safety of all members and associates you will be asked to wear a mask and answer health screening questions before you enter the branch for your appointment. Likewise, we ask you to please adhere to social distancing standards.
To schedule an appointment, please call your local branch:
To access and manage your account without visiting a branch, the following options are available:
KEMBA remains dedicated to helping our members and associates, and we appreciate your understanding and flexibility as circumstances change. As the pandemic continues, if you are experiencing any financial hardships personally or with your small business, please call us to discuss individual solutions to help you maintain financial stability.
For full information regarding our lobby closures, and details on how to make in-branch appointments, please click here.
The state of Ohio issued a mandate regarding the use of masks in public places to slow the spread of the coronavirus. This has, in turn, affected the requirement for mask usage in our branches. As of 6:00pm on July 23, members and visitors will now be required to wear a mask upon entering any branch lobby.
For your convenience, single-use masks will be available at each branch. KEMBA will be following the same exceptions to wearing a mask as listed by Ohio and local mandates, which include any medical or behavioral condition or disability, children under 10 years of age, or communicating with someone who is hearing-impaired. As provided by the Ohio Department of Health, the mandate for masks does not apply when:
To review the full mandate and for state updates, please visit coronavirus.ohio.gov.
KEMBA will continue with additional precautions including temperature checks and questions regarding potential exposure prior to entry, as well as requiring social distancing while at the branch.
To easily locate information and services, please use this quick reference guide. Please click the image for a larger version. For the most recent information on the Financial Relief Solutions available to you, please click here.
The COVID-19 outbreak has required KEMBA to close our branch lobbies except for appointments only, while drive-thrus and ATMs remain open to serve you. Unfortunately, this has caused an increase in wait times at the drive-thrus and when calling Member Services.
We appreciate your patience and want to make sure you know that many of your banking needs can be met in the comfort of your own home by using Online and Mobile Banking, as well as Instant Access (Telephone Banking). All three options let you securely access your accounts 24/7, with no wait time.
With Online Banking you can:
• Access all your accounts
• Transfer funds
• Set up Bill Pay
• Make payments
• Use our secure email system
• And more
For more information on how to enroll, click here.
With Mobile Banking you can:
• Check your balances
• Virtually deposit checks
• Transfer money between KEMBA accounts
• And more
Download the KEMBAGo app to your smartphone or tablet by visiting the Apple App Store or Google Play.
With Instant Access you can:
• Check your accounts
• Transfer funds
• Request check withdrawals
• And more
Call 800.282.6420, option 1, to use it today. For more information about Instant Access, click here.
Online and Mobile Banking, as well as Instant Access, work with your schedule and are convenient, safe alternatives to waiting in line at the drive-thru or holding on the phone.
During these challenging times, you can rely on KEMBA as your partner for financial peace of mind. We stand ready to assist you with a variety of financial relief solutions that may help reduce any financial strains you may be experiencing during the COVID-19 outbreak. Please click here to learn more about the individual solutions KEMBA is offering to help you build financial stability.
Many of you may soon be getting a stimulus check, and as your financial partner, we want to ensure you are protecting your financial health during these uncertain times. There are many ways to use your stimulus money, and it’s important to evaluate the options to see what makes the most sense for you and your family. Here are some tips that may help:
1. Beware of fraud
With checks arriving, the potential for fraud increases. For information regarding stimulus check fraud click here . To reduce the chance of fraud, it is recommended that you set up direct deposit with the IRS, click here for more information regarding IRS payments.
2. Plan before spending
Before spending any of the money, create a plan, starting with the essentials:
• Cash levels already in your emergency fund or other liquid accounts
• Food, household supplies, and other provisions
• Mortgage, rent, car payments, utility and other critical bills
3. Fund an emergency savings account
If you can afford to, put some of this money into an existing or new emergency fund so the money is there when you need it most.
4. Make a new budget
Stretch your stimulus check as much as possible by updating your budget and monthly spending plan.
5. Pay off high-interest credit-card and other loan debt
Consider using part of the stimulus check to pay down high interest credit cards and other loan debt. This can help save you money and free up some cash flow in the long run. If you’re low on cash, consider paying just the minimum for the next few months; but, be aware that this will likely cost you more in interest in the long-term.
6. Make sure you’re earning the most you can on your money
Now is the time to make sure you’re making as much interest as you can on your various savings accounts, as every penny counts right now.
The SBA will begin accepting Paycheck Protection Program (PPP) Loan Forgiveness Applications on Monday, August 10. As a PPP loan recipient, we want to assure you that KEMBA is working diligently to prepare for this part of the process by setting up our online portal for your PPP Loan Forgiveness Application and the necessary documents to submit your request to the SBA.
Based on the information currently available from the SBA, and to ensure the smoothest experience for you, please review the most recent information below regarding your submission. This timeframe and overall process is dependent upon the SBA, and KEMBA will provide updates as soon as we become aware.
While KEMBA is prioritizing the loan forgiveness applications and will execute as quickly as possible, the SBA will ultimately control the process and timeframe.
Additionally, please be aware that there is currently proposed government stimulus legislation that may have an impact on the PPP Loan Forgiveness Application process, most importantly easing the requirements involved for loans under $150,000. The result of the legislation may impact the August 10 start date, so we are diligently monitoring it and will provide up-to-date information as it becomes available.
Lastly, while we understand your eagerness to complete the PPP Loan Forgiveness Application, we appreciate your continued patience while we test our system and await the pending legislation. Ultimately, our goal is to make this a seamless process for you.
Again, thanks for your patience as we wait and watch with you.
KEMBA Financial Credit Union is pleased to continue to participate in the SBA Paycheck Protection Program (PPP) now that the deadline has been extended again. In order to best serve our members, we will begin accepting new applications only from existing KEMBA members prior to June 30, 2020. Applications will be accepted through 5 pm on July 31, 2020. To begin this process, please email BusinessServices@kemba.org. Please provide your full name and/or business name that holds the membership at KEMBA.
For more details on financial relief solutions for your small business during COVID-19, please click here.
In times of fear and uncertainty, scammers worldwide are looking to take advantage of consumer insecurity and generosity. At KEMBA Financial Credit Union, we are not only committed to protecting the health of our members and associates amid the spread of the coronavirus (COVID-19), but as a financial cooperative we also want to ensure their financial well-being.
With a growing number of reported scams centered around the coronavirus, here are a few tips to help protect your private information and your finances:
For more on coronavirus locally and nationwide, below are a few federal, state, and local resources to help keep you informed.
The Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/index.html
World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019
Ohio Department of Health: https://odh.ohio.gov/wps/portal/gov/odh/home
ODH Hotline: 1-833-4ASKODH (1-833-427-5634)
Delaware General Health District: https://delawarehealth.org/
Fairfield Department of Health: https://www.myfdh.org/
Franklin County Public Health: https://myfcph.org/
Licking County Health Department: https://www.lickingcohealth.org/
Logan County Health District: https://loganhealth.org/
Madison County Public Health: https://www.co.madison.oh.us/services/public_health/index.php
Union County Health Department: https://www.uchd.net/
At KEMBA Financial Credit Union our members and associates come first; for that reason, we are committed to protecting our members and associates in the event of a widespread local coronavirus (COVID-19) outbreak.
As the circumstances surrounding the coronavirus (COVID-19) continue to evolve, KEMBA is closely monitoring the situation. KEMBA is relying on information from the World Health Organization (WHO), the Centers for Disease Control (CDC), and Federal, State and local health officials to assess the risk levels and the potential health-related impact to our members and associates.
At the same time, we’ve enhanced our cleaning services and are providing hand sanitizer stations at each of our branch locations and in our home office. We also want you to know that KEMBA has a business continuity plan in case of a pandemic, as well as natural disasters, or other situations; this plan ensures uninterrupted access to your funds and accounts.
Fortunately, right now, KEMBA continues to operate as normal, and we will provide updates if operations in our branches or other services are impacted. Please also check kemba.org for the most current information.
Just as a reminder, if you would prefer not visiting a branch, you can access your accounts 24/7 via Online and Mobile Banking or Instant Access via the phone by calling 800.282.6420, option 1.
If you have not set-up Online and Mobile Banking and would like to do so, please click here for more information and instructions on how to get started.
Thank you for your membership and we look forward to continuing to serve your banking needs.
President & Chief Executive Officer