Coronavirus (COVID-19) Updates


A Message from Mark Decello, President & CEO of KEMBA Financial Credit Union


With all the developing news surrounding COVID-19, it can feel overwhelming and stressful. I want to reassure you that KEMBA stands ready to assist our member-owners, as well as the communities we serve, and your money and accounts will remain safe, secure, and accessible. Please check this page regularly for updates regarding our services and operations. We will be posting information, tips, and resources as events continue to evolve. Please stay safe, and as always, thank you for being a member. 



March 31, 2020


The COVID-19 outbreak has required KEMBA to close our branch lobbies except for appointments only, while drive-thrus and ATMs remain open to serve you. Unfortunately, this has caused an increase in wait times at the drive-thrus and when calling Member Services.


We appreciate your patience and want to make sure you know that many of your banking needs can be met in the comfort of your own home by using Online and Mobile Banking, as well as Instant Access (Telephone Banking). All three options let you securely access your accounts 24/7, with no wait time.


With Online Banking you can:
• Access all your accounts
• Transfer funds
• Set up Bill Pay
• Make payments
• Use our secure email system
• And more
For more information on how to enroll, click here.


With Mobile Banking you can:
• Check your balances
• Virtually deposit checks
• Transfer money between KEMBA accounts
• And more
Download the KEMBAGo app to your smartphone or tablet by visiting the Apple App Store or Google Play.


With Instant Access you can:
• Check your accounts
• Transfer funds
• Request check withdrawals
• And more
Call 800.282.6420, option 1, to use it today. For more information about Instant Access, click here.


Online and Mobile Banking, as well as Instant Access, work with your schedule and are convenient, safe alternatives to waiting in line at the drive-thru or holding on the phone.


March 24, 2020


KEMBA is dedicated to serving you throughout the duration of the COVID-19 outbreak. To easily locate information and services, please use this quick reference guide. Please click the image for a larger version. For the most recent information on the Financial Relief Solutions available to you, please click here.



March 20, 2020


Given recent developments and guidelines from the CDC and government officials on slowing the spread of the COVID-19 outbreak, our branch lobbies are closed effective March 20, 2020. Lobbies will remain closed until further notice; however, KEMBA stands ready to serve you, with in-branch appointments with Member Service Representatives, branch drive-thrus open during regular hours, by phone, and more. For full information regarding our lobby closures please click here.


March 14, 2020


KEMBA Financial Credit Union wants to reassure our members that your money remains safe and you will continue to have access to your funds and accounts.


Our branches remain open, and we have taken even more steps to further sanitize the lobby areas:


  • To avoid spreading the virus through touch, we will no longer be shaking hands but will use alternative forms of greetings.
  • Coffee will not be available for the time being due to the difficulty in keeping the surface areas of the machine continuously clean.
  • We have employed enhanced cleaning of hard surfaces and frequently used areas.


With more individuals participating in social distancing and not using the lobbies, there may be increased wait times in drive-thrus, at ATMs, and when calling into our Virtual Branch. We ask that you have patience during these times and we promise to assist you as soon as possible.


To ensure we can provide you with the most current information, please review your contact details to confirm your phone number, email, and address are up to date.




March 12, 2020


Beware of coronavirus scams and fraud


In times of fear and uncertainty, scammers worldwide are looking to take advantage of consumer insecurity and generosity. At KEMBA Financial Credit Union, we are not only committed to protecting the health of our members and associates amid the spread of the coronavirus (COVID-19), but as a financial cooperative we also want to ensure their financial well-being.


With a growing number of reported scams centered around the coronavirus, here are a few tips to help protect your private information and your finances:


  1. Keep your anti-virus and anti-malware software up to date.
  2. Avoid clicking on links from unknown sources, especially within emails and in advertisements.
  3. Look out for advertisements or emails asking for an upfront investment.
  4. Contact a trusted medical professional for questions about prevention and treatment of coronavirus.
  5. Research aid organizations and charities prior to donating. Use a source like to help identify legitimate organizations.


The Federal Trade Commission (FTC) website has more tips and information about emerging and existing scams. If you suspect a scam, the FTC advises that you report it to them at


COVID-19 Resources


For more on coronavirus locally and nationwide, below are a few federal, state, and local resources to help keep you informed.


Federal Resources:


The Centers for Disease Control:


World Health Organization:


State Resources:


Ohio Department of Health:

ODH Hotline: 1-833-4ASKODH (1-833-427-5634)


County Resources:


Delaware General Health District:


Fairfield Department of Health:


Franklin County Public Health:


Licking County Health Department:


Logan County Health District:


Madison County Public Health:


Union County Health Department:



March 11, 2020

A message from Mark Decello, President & CEO


Dear Members,


At KEMBA Financial Credit Union our members and associates come first; for that reason, we are committed to protecting our members and associates in the event of a widespread local coronavirus (COVID-19) outbreak.


As the circumstances surrounding the coronavirus (COVID-19) continue to evolve, KEMBA is closely monitoring the situation. KEMBA is relying on information from the World Health Organization (WHO), the Centers for Disease Control (CDC), and Federal, State and local health officials to assess the risk levels and the potential health-related impact to our members and associates.


At the same time, we’ve enhanced our cleaning services and are providing hand sanitizer stations at each of our branch locations and in our home office. We also want you to know that KEMBA has a business continuity plan in case of a pandemic, as well as natural disasters, or other situations; this plan ensures uninterrupted access to your funds and accounts.


Fortunately, right now, KEMBA continues to operate as normal, and we will provide updates if operations in our branches or other services are impacted. Please also check for the most current information.


Just as a reminder, if you would prefer not visiting a branch, you can access your accounts 24/7 via Online and Mobile Banking or Instant Access via the phone by calling 800.282.6420, option 1.


If you have not set-up Online and Mobile Banking and would like to do so, please click here for more information and instructions on how to get started.


Thank you for your membership and we look forward to continuing to serve your banking needs.




Mark Decello
President & Chief Executive Officer



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