Card Fraud & Digital Banking Alerts

Young guy holding phone and credit card.

Get your questions answered about automatic card and Digital Banking alerts.

Personal

Debit, HSA, & Credit Card Transaction Alerts

For your account security, we routinely monitor your card activity to identify transactions that may not be within your normal patterns. If we suspect a transaction may be fraud, we will mark that transaction for verification by you. Automated Fraud Text Alerts allow us to contact you in real time using electronic methods. Make sure your current mobile phone number is listed on your account and we will text you if a suspicious transaction or series of transactions occur. You’ll have the ability to immediately respond ‘Yes – this is Fraud’ or ‘No – this is not Fraud’ and we will take the appropriate action.
  • A real time text message and/or pre-recorded voice call may be sent to your mobile device when there is a suspicious transaction(s) identified.
  • Simply reply to the text to confirm whether or not you recognize the transaction(s).
  • If you reply to the text that you do not recognize the transaction(s), you will receive a text response back asking you to call Fraud Detection at 1-888-918-7313 to report the fraudulent transaction(s) and close the card. A block will be placed on your card to protect you from further fraudulent transactions until you call us.
  • If you reply to the text that you recognize the transaction(s), your card will remain available for use.
  • If you do not reply to the text within 30 minutes, a pre-recorded voice call may be attempted at your mobile device and home phone number listed on your account.
  • If you receive a pre-recorded call, please listen to the prompts provided to review and respond to the validity of each transaction that is presented during the call.
  • To reply to the pre-recorded message left on your phone, please call the number provided in the message to tell us whether or not you recognize the transaction(s).
  • No, by simply activating your card you are set up to receive.
  • Verify that your current mobile phone number is listed on your account.
  • Please check with your mobile carrier to ensure that you have ‘text messaging’ enabled on your mobile phone plan.
There is no charge to receive Automated Fraud Text Alerts.
T-Mobile, Verizon Wireless, AT&T, Sprint, Interop – Appalachian Wireless, US Cellular Corp®, Cincinnati Bell, Boost Mobile, Cricket Communications, Virgin Mobile USA, ALLTEL Communications Inc.
Yes. Our first priority is to protect your personal information. We never ask for your account number, personal identification or other personal information via a text message. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.
  • Alerts set up in digital banking do not include SMS Text Automated Fraud Alerts. Digital Banking alerts include balance and transaction alerts for all share types on your account. These alerts may be received by email or text.
  • Automated fraud alerts will be sent to you in real time by SMS text if a suspect transaction is identified so you can immediately respond ‘Yes – this is Fraud’ or ‘No – this is not Fraud’ and we will take the appropriate action. These alerts will be received by SMS text from ‘72488’.














Personal

Debit & Credit Card Transaction Alerts

  1. Go to kemba.org/alerts
  2. Login to your account or Register Now
  3. Enter the requested information
  4. Click ‘Next’
  5. Enter mobile phone number
  6. Click ‘Complete Registration’
Once you have registered your Debit Mastercard and/or KEMBA credit card to receive real-time card transaction text alerts, you will have the option to set up specific transaction alerts:
  • Purchases over a selected amount
  • International purchase
  • Desktop and phone purchases where the card is not physically present
  • Declined transactions
Once you have completed setting up any additional card transaction alerts, you may want to review and adjust any share alerts set up in Digital Banking.
Yes, when you click on the link to go to the Alerts Registration site you will be directed to a secure site.
  • Text Enabled Mobile Phone Number
  • Card Number
  • Zip Code (what is shown on your card statement)
  • Card Expiration Date
Note: Verify the most current mobile number on your account is the same mobile number you will register.
Text messaging is required for this service. If your mobile phone is able to send and receive text messages, but you do not subscribe to the text feature, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.
In order to receive SMS Fraud Alerts in a foreign country you will need to have a US phone number, your carrier must support foreign text message delivery and the country you are in must be part of the Global System for Mobile Network.
No. You can only enroll one mobile number per card.
You will need to complete the registration process to register your new mobile number on the account.
You will receive a SMS text message from ‘72488’/Card Alerts requesting:” Please reply YES to complete your registration”. You should add the text message short code ‘72488’ as a new contact in your phone so you will recognize any future card alerts text messages as valid.
The message you will receive upon successful enrollment is: “Standard msg rates may apply. To cancel, reply STOP, for more information, reply HELP.”
• Typically responses arrive from ‘72488’/Card Alerts within one minute but timing may vary.
No. Commands can be sent as upper-case, lower-case or a mixture of both.
Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.
If your card is replaced due to a reissue, a lost or stolen card, no update will be needed to continue to receive text alerts. Your registration for text alerts will apply to all current and reissued cards until you revoke your registration.
  • To opt out, reply ‘STOP’ to a text alert.
  • You may also unsubscribe by skipping the text instructions and simply contacting KEMBA at 614.235.2395 or 1800.282.6420, Option 3, to ask to be un-enrolled for Automated SMS/Text Fraud Alerts.






enhanced Digital banking

KEMBA's Digital Banking Alerts

KEMBA’s Digital Banking offers general, account specific, authentication, credit and debit card, mobile deposit, savings goal, and transfer alerts. These alerts can be sent to you via email or push notification.
 
Alerts can be found under Manage Accounts > Alerts. Here you can decide which alerts work the best to manage your accounts. Both Push notifications and email notifications are available to choose from for any of the alerts that you select. General Alerts are the only alerts that must be turned on at all times, whether email, push notifications, or both. These are security alerts and notifications that are triggered by important events, like changes to your password, address, or other personal information.
General alerts are default security alerts and other notifications that are sent after important events such as changes in your personal or log in information made through Digital Banking.
You can customize account alerts for each of your accounts. Available alert options vary by account type, so whether you have a checking account, credit card, or another account, you can choose the notifications that work best for you. Notifications may include:
  • Balance alerts
  • Transaction alerts
  • Deposit alerts
  • Withdrawal alerts
For your account security, we provide user alerts to notify you when your profile information has been changed in Digital Banking or when there is a login from a new device. These alerts are automatically sent by email for the following Digital Banking activities:
  • Email address changed
  • Mobile phone changed
  • Password changed
  • Username changed
  • Login from a new device
Alerts can be sent via email and push notifications.






































































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