24/7 Support: If you have any questions about your card or need to report your card as lost, stolen, damaged, or compromised, please call 614.235.2395 or 800.282.6420, option 4, or visit your local branch.
Text/Email Alerts: Alerts are available through Online Banking to help you manage your account and transaction activity. In addition, you can opt-in to receive real-time text messages to quickly validate any suspicious card transactions.
PIN Now: Select or change your PIN 24/7 by simply calling 866.985.2273
Identity Theft Resolution Services: 24/7 access to certified resolution specialists, should you believe you are a victim of identity theft.
MasterCard Zero Liability Protection:* You pay only for the purchases you have authorized and are not held liable in the event of unauthorized purchases.
Price Protection: If you don’t receive the best price on products purchased with your KEMBA Debit MasterCard, you’ll receive a refund of the difference if you find a lower price within 60 days.
Extended Warranty Insurance: This doubles the original manufacturer warranty, up to a maximum of 12 months, on most items you purchase with your KEMBA Debit MasterCard.
Satisfaction Guarantee: If you become dissatisfied with a purchase within 60 days, and the merchant will not accept the return, you can receive up to $250 for the item!
Airport Concierge: Receive a personal meet and greet agent to escort you through the airport on departure, arrival, or any connecting flights. Available 24/7 in more than 450 destinations worldwide.
Call the MasterCard Assistance Center
at 800.307.7309, Option 1, then Option 3,
to learn more about these benefits.
*Certain restrictions, terms, conditions, and exclusions may apply. Visit www.mastercard.us/zero-liability.html or contact the MasterCard Assistance Center at 800.307.7309, Option 1, then Option 3, for complete details, including terms and conditions. KEMBA reserves the right to change or cancel this program at at time. KEMBA membership required. Federally insured by the NCUA.