We're always here to help if you have questions about your KEMBA Platinum Rewards Visa® or you need to report your card lost, stolen, damaged or compromised. Call us at 614.235.2395 or 800.282.6420, option 3.
Automatic Text and Email Alerts
Stay on top of all our transactions by receiving alerts whenever suspicious activity occurs. You're automatically enrolled in this feature when you receive your card. When you're alerted, simply verify the transaction to proceed as usual, or confirm that it's suspicious and we'll investigate.
Click here to establish your own transaction alert preferences via text or email which allows you to monitor your accounts frequently, even in real time. Set alerts for purchases by amount, international purchases, online purchases, or declined transactions.
Combating Identity Theft
Add extra layers of protection against identity theft by enrolling in ID Navigator from NortonLifeLock. These tools empower you to act quickly and safeguard your information. Confirm your eligibility here.
Zero Liability Protection
You won't have to worry about unauthorized transactions on your account. You pay only for legitimate purchases. You're never held liable if your card is compromised by fraud.
Car trouble at any time can be stressful. You have 24/7 access to pay-per-use roadside assistance, including towing or locksmith service, by calling 800.847.2869. Roadside Dispatch will ask where you are, what the problem is, and remain on the phone while arranging for help.