New Digital Banking Platform

COMING NOVEMBER 8, 2021!

 

On November 8, we are introducing a new and unified Online & Mobile Banking platform to improve your digital banking experience! This new Digital Banking Platform will provide a better overall experience and make accessing, viewing, and managing your financial information on your personal devices even simpler.

 

On the new platform, you can look forward to the following new and enhanced features:

  • Unified tools available across Desktop & Mobile
  • A new Mobile App
  • An integrated, seamless single interface across all your electronic devices
  • A secure 2-Factor Authentication login that further improves the safety of your personal information
  • Ability to send external transfers from the Mobile App
  • Customizable dashboards
  • Enhanced secure communication and data sharing
  • Add a deposit account for Certificates, Money Markets, Secondary Savings & Christmas Club Savings
  • Integration of CU Student Choice for Student Loans
  • Streamlined payment process for Bill Pay
  • View KEMBA Platinum Rewards Visa Credit Card rewards points
  • And more!

 

New Features Available in the Mobile App

  • External transfers
  • Payments (Bill Pay)
  • Third-Party payments
  • KEMBA Wealth Management Investments
  • Check images
  • Alerts
  • Advantage status and qualifying transactions
  • Tax forms and notices
  • Skip a payment
  • Overdraft services opt-in/out
  • Share & loan details
  • Withdraw by check
  • Order checks via Harland Clarke
  • Edit profile and contact information
  • Ability to send technical “feedback” via Conversations for troubleshooting purposes
  • In-App rating

 

New Features Available on Desktop

  • Remote deposit history, calendar, and check deposit images
  • Quick action buttons
  • Advanced transaction history search and sorting tools for desktop

 

 

To prepare for the upcoming Digital Banking transition, please login to Online Banking from kemba.org, and follow these three easy steps:

*Please note, you must do this in Online Banking, not on the Mobile App.

  1. Make sure you know your member account number.
    • In Online Banking, click the “Profile” tab at the far right of the top navigation bar
    • Within the “Profile” tab, click on “Sign In Credentials” in the green navigation bar
    • Your account number will be listed in the “Basic Sign In Info” section. Please record this for your own personal records.
  2. Update/confirm your mobile phone number.
    • In Online Banking, click the “Profile” tab at the far right of the top navigation bar.
    • Confirm you have an accurate phone number listed under Mobile Phone. If your Primary Phone and Mobile Phone are the same, please list the number in both fields.
    • To update, click the black “Click to Edit Contact Info” button and input then save your information.
  3. Update/confirm your email address.
    • In Online Banking, click the “Profile” tab at the far right of the top navigation bar
    • Confirm you have an accurate email address listed under Email.
    • To update, click the black “Click to Edit Contact Info” button and input then save your information.

 

Making these updates is vital because later, when the new Digital Banking platform is launched, there will be a 2-Factor Authentication process for enhanced security where a confirmation code will be sent via SMS text, voice, or Authenticator Apps such as Authy. You will also need your email address on file and your account number to avoid delays and issues logging into your account on the new platform.

 

 

 

Questions?

For more information about the coming changes, please reference the below FAQ section.

Digital Banking Preparation

  • Will I need to download a new Mobile App?
    • On November 8, we will share links to the Apple & Google Play Stores for you to download the new app.

 

  • How will I get to Digital Banking?
    • You can use the “Sign In” button at kemba.org where you currently log into Online Banking. On November 8, you will be asked to re-enroll and can set up your account in Digital Banking at that time.

 

  • How can I locate my account number?
    • To prepare for the new platform on November 8, you can find your account number on your KEMBA Membership Card, statement, or checks. You can also search for it in Online Banking.
      • In Online Banking, click the “Profile” tab at the far right of the top navigation bar
      • Within the “Profile” tab, click on “Sign In Credentials” in the green navigation bar
      • Your account number will be listed in the “Basic Sign In Info” section. Please record this for your own personal records.

 

  • How can I prepare for the transition?
    • To prepare for the upcoming Digital Banking transition, please login to Online Banking from kemba.org, and follow these three easy steps: *Please note, you must do this in Online Banking, not on the Mobile App.
      • Make sure you know your member account number.
        • In Online Banking, click the “Profile” tab at the far right of the top navigation bar
        • Within the “Profile” tab, click on “Sign In Credentials” in the green navigation bar
        • Your account number will be listed in the “Basic Sign In Info” section. Please record this for your own personal records.
    • Update/confirm your mobile phone number.
      • In Online Banking, click the “Profile” tab at the far right of the top navigation bar.
      • Confirm you have an accurate phone number listed under Mobile Phone. If your Primary Phone and Mobile Phone are the same, please list the number in both fields.
      • To update, click the black “Click to Edit Contact Info” button and input then save your information.
    • Update/confirm your email address.
      • In Online Banking, click the “Profile” tab at the far right of the top navigation bar
      • Confirm you have an accurate email address listed under Email.
      • To update, click the black “Click to Edit Contact Info” button and input then save your information.

 

  • Will my banking information transfer to the new platform?
    • We have done our best to transition over your information. The below list includes items that will carry over.
      • External Transfers:
        • External transfer accounts
        • Scheduled one-time & recurring external transfers
      • Payments (Bill Pay):
        • Payees & details
        • History
        • Scheduled one-time & recurring bill payments
        • eBill Data & Scheduled eBill Payments
      • Online Banking one-time & recurring transfers
      • Account to Account Transfers:
        • Existing account linkage
      • Scheduled one-time & recurring third-party payments
      • Scheduled Midwest Mortgage & Student Loan payments

 

  • Will I lose any information?
    • We have made every attempt to carry over all Digital Banking information for our members. There are certain items that will not carry over into the new platform. Please review the list below.
      • Existing Mobile App.
        • You will need to download a new app after November 8.
      • Current KEMBA Online Banking URL bookmarks.
        • You will need to re-save any bookmarks you have with KEMBA.
      • Digital Banking username & password.
        • On the new platform, you will re-enroll and can create a new username & password the first time you login.
      • Online Banking alerts.
        • New alerts will need to be set within the new platform.
      • Online Banking transaction categories and notes
        • These will not be visible in the new platform.
      • Secure Online Banking message history.
        • If required, please save your message history for your records prior to November 8. An enhanced messaging platform has been created, but it will not save historic information.
      • Images of checks deposited via Remote Deposit.
        • You will be able to see images of new checks deposited after November 8, but historic images will not be transferred.
      • Online Banking budgets and associated charts.
      • Income/expense charts and graphs.

 

  • Will I need to re-enroll in Online Banking?
    • Yes, for the new Digital Banking platform, you will need to re-enroll and create a username and password.

 

  • Will there be assistance on November 8 to help me, if needed?
    • Yes, it is KEMBA’s goal to help make this transaction as seamless as possible. We are excited for these new features and will be here to help you learn them. Resource videos and more FAQs will be added to this resource page, and associates stand ready to help at our branches and on the phone at 614.235.2395, option 4.

 

  • What browser and mobile operating system versions are supported with KEMBA’s new Digital Banking?
    • To support the security measures we put into place to keep your data safe, our new Digital Banking platform requires the use of modern software. Supported browsers and mobile operating systems are
      • iOS – versions 14.0 and above
      • Android – versions 7.0 and above
      • Internet Browsers: latest and most recent versions of:
        • Microsoft Edge
        • Google Chrome
        • Apple Safari
        • Mozilla Firefox

 

Security

  • What is 2-Factor Authentication?
    • Two-Factor Authentication (sometimes referred to as 2FA or 2-Step Verification) is a security measure that allows you to request a one-time access code to log in to Digital Banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

 

  • How will my sign in-process change with 2-Factor Authentication?
    • 2-Authentication works similar to your existing sign in procedure but uses an additional step to verify that you are the authorized account user. When you sign in from a device or browser that isn’t recognized, you’ll be asked for a 2-Factor Authentication code that will be sent to you via a method that you choose during registration. The new platform will support functionality for SMS text, voice, or Authenticator Apps such as Authy.

 

 

  • Can I use Authy on more than one device?
    • Authy can be downloaded across multiple devices, including your desktop computer. When you install Authy, be sure to sign in with the same email address and phone number combination used during 2-Factor Authentication enrollment.

 

  • Do I need to receive a verification code every time I sign into Digital Banking?
    • That depends on how you set-up your 2-Factor Authentication. On a web browser, you may choose to save a trusted device by checking the box next to “Don’t ask for codes again while using this browser” which bypasses the 2-Factor Authentication on future logins. The Mobile App will let you configure an app passcode as your second form of verification, but you may also choose to use the device’s biometric feature, such as a fingerprint or facial recognition, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the 2-Step Verification to access your account.

 

  • What is Biometric Authentication?
    • Biometric Authentication is an alternate method for signing in to the Mobile App that uses biological characteristics – rather than a passcode – to verify your identity. This includes fingerprint and facial recognition options.

 

  • Does Biometric Authentication replace my current password?
    • Biometric Authentication can be used instead of entering your password at sign in, but you will still need to retain a valid password.

 

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